
From Concept to Performance
With over 20 years of hands-on experience in the luxury wellness sector, I bring both operational insight and strategic expertise to help spas thrive. My work spans across internationally recognised hospitality brands such as Belmond, InterContinental, and Langham, as well as bespoke spa environments in the Middle East.
I founded DMJ Spa Consultancy to support both new and established spas in delivering exceptional guest experiences, increasing profitability, and building inspired, high-performing teams.
Experience
Throughout my career, I've held leadership roles in five-star spa environments and managed teams of therapists, receptionists, and wellness practitioners across multiple locations. My expertise includes:
- Launching new spas from the ground up
- Overseeing day-to-day operations in luxury hospitality
- Crafting high-end treatment menus tailored to brand identity
- Managing recruitment and training for spa teams
- Collaborating with global skincare and wellness brands
- Delivering consistently outstanding guest experiences
I understand the delicate balance between commercial success and holistic wellbeing—and I know how to build systems that achieve both.
Global Work
From five-star city hotels to serene island resorts, Donna's consultancy is rooted in a truly international career. She has led and supported spa operations in:
"Every region brings its own rhythm, culture, and expectations—and I love translating those into exceptional guest experiences."
- Donna, Founder
